Put the lessons from the New York Times bestseller Unreasonable Hospitality into immediate action with this beautifully illustrated, interactive companion guide by Will Guidara, former co-owner of Eleven Madison Park. This Field Guide serves as the practical 'how-to' companion to Guidara’s philosophy, offering a clear roadmap for translating generous thinking into consistent, real-life hospitality practices.

This participatory journal is designed to be marked up and discussed, providing actionable strategies relevant for everyone from CEOs to front-desk interns. Walk away inspired with a power pack of specific, immediately actionable ideas to elevate the magic in your work environment.

• Practical, step-by-step journal format offering a clear roadmap for applying hospitality lessons.
• Learn to build and lead teams with consistency, integrity, and hospitality.
• Develop a culture of hospitality using five essential components: excellence, communication, collaboration, feedback, and repair.
• Create bespoke gestures to transform ordinary transactions into extraordinary experiences.
• Includes simple, repeatable actions and practical exercises suitable for individual or team use.
• Beautifully designed and illustrated in full colour.

• Author: Will Guidara
• Binding: Paperback
• Language: English
• Print Length: 304 pages
• Series: The Unreasonable Hospitality Collection
• ISBN-10: 1529147387
• ISBN-13: 978-1529147384
• Dimensions: 160 x 28 x 237mm (16 x 2.8 x 23.7 cm)
• Weight: 780 g
• Publisher: Ebury Edge
• Publication Date: 30 April 2026

This guide is essential for anyone looking to implement the principles of service and leadership that prioritize the human desire to be taken care of in any business setting.