Delivery & Returns
Your Order Journey
From our warehouse to your door — track every step of the way
How Your Order Travels
We ship worldwide with care
Order Placed
Confirmation email sent instantly
Processing
Picked & packed with care
Shipped
Shipping confirmation sent
In Transit
On its way to you
Delivered
Enjoy your purchase!
Note: All delivery timeframes start from the day after you place your order, unless otherwise specified.
Easy 30-Day Returns
Changed your mind? No problem.
Contact Us
Start a return request and tell us about your item. We'll provide a return authorization and detailed instructions.
Ship It Back
Pack your item in its original condition with all tags attached. Use our label or your preferred carrier.
Get Refunded
Once we receive and inspect your return, we'll process your refund within 5-10 business days.
Questions?
No! We ship all orders DDP (Delivery Duty Paid). All VAT and customs duties are included in your order total, so there are no surprise fees — even for orders over €150.
IOSS is an electronic portal for handling VAT on EU imports. What this means for you: We include VAT in all prices and handle customs. Your orders ship DDP, so you pay nothing extra on arrival.
You'll receive confirmation emails when your order ships. Gift card purchases don't count towards free delivery. We cannot deliver to military addresses in EU countries. Problems? Contact us.