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Note: All delivery timeframes start from the day after you place your order, unless otherwise specified.
Changed your mind? No problem.
Start a return request and tell us about your item. We'll provide a return authorization and detailed instructions.
Pack your item in its original condition with all tags attached. Use our label or your preferred carrier.
Once we receive and inspect your return, we'll process your refund within 5-10 business days.
No! We ship all orders DDP (Delivery Duty Paid). All VAT and customs duties are included in your order total, so there are no surprise fees — even for orders over €150.
IOSS is an electronic portal for handling VAT on EU imports. What this means for you: We include VAT in all prices and handle customs. Your orders ship DDP, so you pay nothing extra on arrival.
You'll receive confirmation emails when your order ships. Gift card purchases don't count towards free delivery. We cannot deliver to military addresses in EU countries. Problems? Contact us.
Promo code - 5% Off your First Order
Sourced from Mount Gayo in the Aceh Province of Sumatra, this 100% Arabica ground coffee delivers bold, rich flavors of cocoa and warm spice in every full-bodied, satisfying sip. Grown in the region's tropical climate and fertile volcanic soil, it reflects the unique terroir of one of the world's most celebrated coffee origins.
This specialty-grade coffee is Fairtrade and Organic certified, supporting sustainable farming practices and empowering local smallholder farmers. The ethical production helps reinvest in farming communities and contributes to preserving the natural biodiversity of Aceh Province—home to endangered species like orangutans, rhinos, elephants, and tigers.
Roasted to a medium-dark profile (Roast 4) in Meltham, Yorkshire, Grumpy Mule applies stubborn attention to detail to ensure a consistently kick-ass cup. As part of the Cafédirect Group—a certified B Corp and social enterprise—profits are reinvested to support coffee-growing communities and drive environmental sustainability.
The coffee comes in recyclable packaging, and the company follows a science-based plan to achieve net zero emissions by 2040, making it one of the most environmentally committed coffee brands in the UK.
From our door to yours—rely on our global network for quick and secure delivery, wherever you are.
Your satisfaction is our priority. Enjoy free returns within 30 days, making every purchase completely risk-free.
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