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Note: All delivery timeframes start from the day after you place your order, unless otherwise specified.
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Start a return request and tell us about your item. We'll provide a return authorization and detailed instructions.
Pack your item in its original condition with all tags attached. Use our label or your preferred carrier.
Once we receive and inspect your return, we'll process your refund within 5-10 business days.
No! We ship all orders DDP (Delivery Duty Paid). All VAT and customs duties are included in your order total, so there are no surprise fees — even for orders over €150.
IOSS is an electronic portal for handling VAT on EU imports. What this means for you: We include VAT in all prices and handle customs. Your orders ship DDP, so you pay nothing extra on arrival.
You'll receive confirmation emails when your order ships. Gift card purchases don't count towards free delivery. We cannot deliver to military addresses in EU countries. Problems? Contact us.
Promo code - 5% Off your First Order
Achieve a heavenly balance of sweet and salt with Sweetbird Salted Caramel Syrup. This versatile 1-litre bottle is perfect for elevating both hot and cold beverages, offering up to 66 servings for busy cafes or extensive home use. Made in Bristol using locally-sourced British sugar, this syrup features natural colours and flavours, and is approved by The Vegan Society.
Key Features/BenefitsUse this specialist flavour to complement or flavour a wide range of culinary delights. Add to iced coffee or white hot chocolate for unexpected flavour combinations. Introduce these syrups year-round or use them to create limited-edition seasonal drinks, such as toffee apple lattes.
Expand your menu creativity with Sweetbird Salted Caramel Syrup, ensuring delicious, high-quality flavour in every serving.
We’re hitting this summer with true showstoppers! Refreshing Sweetbird iced teas, fruity frappés and more!
Part of the Rose team?
We've got lemonades, frappé and Turkish delight hot chocolates - which one are you?
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